Evaluating the User’s Satisfaction of Applying Information System Based on EDUSOFT in Managing Students’ Data at Đà Lạt University

Abstract

In recent years, in Vietnam the application of the Information Systems (IS) has become increasingly important in the educational management, especially in the secondary schools as well as in the universities and the management of students’ data. The user’s satisfaction is an indispensable element in the use of the IS in an effective way in the educational institutions. This article assesses the degree of the user’s satisfaction with the IS based on the EDUSOFT information system currently applied at Dalat University to manage students’ data. By the quantitative study method with the successful model via 270 staff members and students, it is possible to see the satisfaction degree towards the use of the IS in data management. The study results show that all the factors under examination in this study including system quality, information quality, service quality, and quality of LAN network have positive impact on the user’s satisfaction.